Planning a road trip or travelling regularly on national highways? A new feature in the National Highways Authority of India’s Rajmargyatra mobile application aims to make it easier for motorists to share feedback about toll plazas and report problems encountered during their journeys.

The National Highways Authority of India (NHAI) announced the toll plaza feedback feature on 19 October 2026. The move is intended to strengthen communication between highway users and the authorities responsible for managing national highways. <Cite refs={["turn658354search7"]}/>

What Is the Rajmargyatra App?

Rajmargyatra is a mobile application developed to provide highway-related information and services to motorists. It helps users access useful information while travelling on national highways and offers a digital channel for highway-related assistance.

The new toll plaza feedback feature adds another way for users to communicate their experiences and concerns about toll plaza services.

What Can Travellers Use the Feedback Feature For?

Motorists can use the feature to share feedback about their experience at toll plazas. Depending on the options available in the application, this may help authorities identify recurring service issues and areas that require attention.

Examples of concerns travellers may wish to report include:

• Long queues or delays at toll plazas.

• Difficulties with FASTag transactions.

• Problems with toll plaza facilities.

• Issues affecting the overall toll collection experience.

Users should select the most appropriate available category and provide clear, factual details. The specific complaints accepted through the feature depend on the app’s available options.

How to Access the Feature

Travellers can follow these general steps:

1. Open the Rajmargyatra application on their smartphone.

2. Check whether the application has been updated to the latest available version.

3. Look for the toll plaza feedback option.

4. Select the relevant toll plaza and feedback category, where prompted.

5. Enter the details of the issue and submit the feedback.

The exact menu names and submission process may vary depending on the application version.

Why Is This Useful for Daily Commuters?

For people who frequently travel on national highways, toll plaza delays and service-related issues can affect journey times and convenience.

A digital feedback mechanism can make it easier for motorists to communicate problems without having to search separately for the appropriate authority. Feedback may also help authorities identify repeated concerns and understand where improvements are needed.

However, submitting feedback does not automatically guarantee an immediate resolution. Motorists should retain any relevant transaction details or supporting information when reporting a specific problem.

What Should You Do if FASTag Money Is Deducted Incorrectly?

If you notice an incorrect toll deduction, first check the transaction details in your FASTag issuer’s application, website or statement.

Keep the transaction reference, date, toll plaza name and amount available before contacting your FASTag issuer or the relevant customer support channel. The Rajmargyatra feedback feature may be useful for communicating a toll plaza-related concern, but a refund request should also be raised through the appropriate transaction-dispute process.

Never share your FASTag password, OTP or banking PIN with anyone claiming to resolve a complaint.

Where Can You Get Official Information?

Motorists can check NHAI announcements and highway-related updates through the official website at nhai.gov.in. Information about the application may also be available through the official Rajmargyatra app listing.

Before relying on a particular feature, check the current application version and the options displayed on your device.

The Bottom Line

The new toll plaza feedback facility gives highway users another digital channel to communicate their experiences. For regular commuters, truck drivers and families travelling long distances, reporting problems clearly can help authorities understand recurring service concerns.

The feature is part of a broader effort to make highway services more responsive to motorists. Travellers should continue to use official channels for complaints involving toll deductions, refunds and urgent roadside assistance.