Petrol Pump Scam: Complaints of fraud often arise when filling petrol and diesel. If you suspect you are receiving insufficient fuel or poor quality fuel, you can file a complaint.

Petrol Pump Scam Alert: If you're scammed while filling up petrol or diesel, there's no need to panic. Often, customers receive less fuel or the quality of fuel is poor even after paying the full amount. Therefore, instead of panicking in such situations, you should be aware of your rights. If you ever suspect irregularities at a petrol pump, you can take some important steps.

How does fraud happen at petrol pumps?

First, let's understand how fraud occurs at petrol pumps. In some cases, machines are tampered with, causing the meter to show the full amount, but actually deliver less fuel. Additionally, other substances are often mixed with petrol or diesel, which can harm the vehicle's engine. If your vehicle begins to emit excessive smoke or the engine's sound seems different after filling up with petrol or diesel, this could be a sign of poor quality fuel.

What things should be kept in mind while refueling?

• Always check whether the meter of the machine is at zero or not before filling petrol or diesel.
• Always take the bill or receipt after refueling.
• In case of doubt, you can ask for a 5 litre calibration test or filter paper test.

What to do if you get scammed?

• If you feel that you have been cheated in any way, then file a complaint immediately.
• Every petrol pump is required to maintain a complaint book, where you can register your complaint.

You can also file a complaint through the toll-free number or official website of oil companies like Indian Oil, Bharat Petroleum, or Hindustan Petroleum. You can also file a complaint through the National Consumer Helpline 1915. Complaints can also be made through NCH, the UMANG app, CPGRAMS, and the MOPNG e-Seva portal.

Keep this information in mind

To lodge a complaint, you will need to provide some information such as...

• Name and complete address of the petrol pump.
• Date and time of the incident.
• vehicle registration number
• Bill details and quantity of fuel filled

Every customer has the right to get fuel of the right quality and in the right quantity. If someone cheats you at the petrol pump, strict action can be taken against him. Therefore, always keep all these things in mind while filling petrol, so that you are not cheated in any way.

PC: ABP News